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FREQUENTLY ASKED QUESTIONS
Everything you need to know about playing, winning and getting more from Win & Wish.
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Playing & Winning
Games, Instant Wins and main prizes
Choose a game, select your entries
and complete your purchase.
Selected games can include Instant Wins,
while each game also has its own main
prize and draw details.
Ticket prices vary between games.
The exact price is always displayed
clearly on the game before you enter.
Instant Wins are prizes that can be
won immediately through selected games.
Prizes can include cash, site credit
and free game entries.
The draw method and relevant draw
information will be displayed on
the individual game page.
Where a draw is held live, we'll also
share the details through our social channels.
Instant Wins will be shown through
the game and linked to your account.
Main prize winners will be contacted
using their registered account details.
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Wish Fund & Loyalty
Giving back and rewarding our members
The Wish Fund is our way of using
part of Win & Wish to give something
back to people, families, groups and
communities that could use a helping hand.
5% of paid ticket sales
is allocated to the Wish Fund.
For example, £10,000 in paid ticket
sales means £500 is allocated to the fund.
The 5% Wish Fund contribution is
calculated from
actual paid ticket sales,
not the maximum possible value of the game.
Yes. Members can request a Wish
for themselves or nominate somebody else.
A submission doesn't guarantee that
a Wish will be selected.
Loyalty Points build gradually through
eligible Win & Wish activity.
Points can then be exchanged for
rewards available in the Loyalty
Rewards area.
THE IMPORTANT BITS
YOUR ACCOUNT & ENTRY INFORMATION
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Account & Payments
Your entries, account and purchases
An account is required for online
paid participation so your entries,
prizes and Loyalty Points can be
linked correctly to you.
Once logged in, your account area
will provide access to your relevant
entries and account information.
Refund eligibility is governed by
the Win & Wish Terms & Conditions.
View the full Terms & Conditions.
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Free Entry & Eligibility
Entry routes and who can participate
Where a free entry route applies,
the exact method and requirements
will be stated on the relevant game
page and/or in our Terms & Conditions.
Eligibility requirements, including
age and location restrictions, are
set out in our Terms & Conditions.
Yes. The applicable age requirements
for participation will be stated in
the Win & Wish Terms & Conditions.
Our full rules, entry requirements
and competition conditions are available
on the
Terms & Conditions page.
STILL NEED HELP?
WE'RE HERE IF YOU NEED US
Can't find what you're looking for?
Get in touch with Win & Wish or read
our full Terms & Conditions.